Returns & Exchanges Policy
1. Introduction
This Returns & Exchanges Policy (the “Policy”) is established by JC SOURCING LTD (Website: https://jcsourcing.shop/) to clarify the terms and procedures regarding returns and exchanges of services and related transactions facilitated through our platform. Please read this Policy carefully before using our services. By using our services, you agree to abide by this Policy and all its terms.
2. Applicability
2.1 Scope: This Policy applies to transactions involving services such as property listing promotion, transaction matching, and certain service – related fees paid through our platform. Please note that real estate property transactions themselves are not eligible for traditional returns or exchanges due to their unique nature. However, under specific circumstances described below, we may consider adjustments related to service – based payments.
2.2 Exclusions: Fees associated with third – party services (such as legal fees, property inspection fees paid directly to external providers), and payments made for completed and non – refundable services (as mutually agreed upon in writing) are not covered by this Policy.
2.2 Exclusions: Fees associated with third – party services (such as legal fees, property inspection fees paid directly to external providers), and payments made for completed and non – refundable services (as mutually agreed upon in writing) are not covered by this Policy.
3. Eligibility Criteria for Returns/Exchanges
3.1 Service – related Refunds:
- Failed Service Delivery: If we fail to provide the promised services as described in the service agreement (e.g., property listings not being published within the agreed time frame, or significant errors in transaction matching), you may be eligible for a partial or full refund of the service fees paid, depending on the degree of non – performance.
- Service Cancellation by Us: In the event that we cancel a service due to reasons attributable to us (such as technical failures that prevent service delivery), you will be entitled to a full refund of the relevant service fees.
3.2 No – Eligibility Situations: - If you cancel a service due to your own change of mind after the service has already commenced, and there is no default on our part, no refund will be provided.
- For transactions where you have already entered into a legally binding agreement with a third – party (e.g., a property purchase or lease contract with a landlord/tenant), any disputes regarding the property itself shall be resolved directly between you and the relevant third – party, and are not subject to this Policy.
4. Return/Exchange Application Process
4.1 Notification: To request a return or exchange, you must notify us in writing within 7 business days from the discovery of the eligible situation. The notification should be sent to our official email address: Carl6MartinHoward@outlook.com, clearly stating the reason for the request, order details, and relevant evidence.
4.2 Review and Verification: Upon receiving your request, our team will review the application within 7 business days. We may request additional documentation or information to verify the validity of your claim.
4.3 Decision and Action:
4.2 Review and Verification: Upon receiving your request, our team will review the application within 7 business days. We may request additional documentation or information to verify the validity of your claim.
4.3 Decision and Action:
- If your request is approved, we will initiate the refund process within 7 business days. Refunds will be processed using the original payment method, and you should expect to receive the refund within 7 business days, depending on your payment provider’s processing time.
- If your request is not approved, we will notify you in writing, explaining the reasons for the rejection.
5. Responsibilities and Liabilities
5.1 Our Responsibilities: We will handle all return and exchange requests in good faith, conduct thorough investigations, and make fair decisions based on the facts and this Policy. In case of approved refunds, we will ensure the timely processing of payments.
5.2 Your Responsibilities: You are responsible for providing accurate and complete information during the application process. Any false or misleading information may result in the rejection of your request and potential legal consequences.
5.2 Your Responsibilities: You are responsible for providing accurate and complete information during the application process. Any false or misleading information may result in the rejection of your request and potential legal consequences.
6. Policy Updates
We reserve the right to update this Policy at any time. The updated Policy will be posted on our Website. Continued use of our services after the effective date of the updated Policy constitutes your acceptance of the new terms.
7. Contact Us
If you have any questions or need further clarification regarding this Returns & Exchanges Policy, please contact us:
- Email: Carl6MartinHoward@outlook.com
- Phone: +44 7412 837678
- Address: 56 Windsor Drive, High Wycombe, HP13 6BL, GB